FAQs2024-08-13T19:02:23+01:00

FAQs

General Questions

Will you need to carry out a survey before you install my fire / stove / fireplace?2024-08-13T18:56:49+01:00

Before we carry out your installation we may arrange to carry out a survey to check that the fire/stove you have chosen is right for your flue and to advise you on the work that needs to be carried out. This can save you time and expense because not all fires/stoves can be fitted to all flue and chimney types. Note: If you can email us photographs of the area to be fitted and full details of the fire or fireplace you have chosen we may not need to carry out a survey.

Will I need to have my chimney / flue swept before / after the installation?2024-08-13T18:57:02+01:00

We strongly advise you have your chimney or flue swept prior to any installation. It is a legal requirement to have a flue or chimney swept if you are changing from a solid fuel fire to a gas fire. If there is no cowl on the chimney pot/flue it needs to be checked for blockages prior to installation. We offer a full Chimney sweep service, please contact us for prices.  A log burner or multifuel stove should have the flue swept annually, preferably during the summer or at the beginning of the heating season. For stoves that are used frequently or where smokeless fuel is predominantly used we recommend twice during the heating season.

Do you carry out a full installation package?2024-08-13T18:54:46+01:00

Yes, we can survey, design, advise, supply, deliver, prepare the area, remove the unwanted, disposal of any waste, installation, certify and make good to a plaster finish ready for you to do the finishing touches. We are also only an email or phone call away for any aftercare queries.

Do you accept payment be credit or debit card?2024-08-13T18:54:09+01:00

We accept all major credit and debit cards except American Express – please telephone us on 01787 460700 to make a payment.

Should I choose a glass fronted stove / fire over an open fronted?2024-08-13T18:53:40+01:00

Yes. The average log burner/multifuel stove/glass fronted gas fire can be up to 85% efficient, in comparison an open fire is around 15% efficient, meaning 85% of the heat generated is being lost up the flue instead of being projected into the room. Open fires are uneconomical and normally require a large vent to an outside wall.

Do you have a showroom?2024-08-13T18:53:29+01:00

Our showroom is under construction, we hope to be able to invite you in to view our favourites by the end of October 2024.

What to expect when using the appliance for the first time?2024-08-13T18:53:15+01:00

You will need to allow the appliance to settle, and fixing glues and paint to fully cure, operate the appliance at a low temperature for first few burns. Do not touch the paint during the first period of use. During this time the appliance may give off some unpleasant odours. Keep the room well ventilated to avoid a build-up of fumes.

Can I have a stove or gas fire if I don’t have a chimney?2024-08-13T18:53:04+01:00

Yes, no chimney? No problem!

We can normally find a way to install either a gas or solid fuel appliance when no chimney has been built or if some or all of the original brick chimney has been taken down. This type of installation is best when the appliance is being fitted to an outside wall but there are normally options if this is not the case. Contact us for further information.

Log Burners / Multifuel Stoves

Are wood burning stoves being banned?2024-08-13T18:59:47+01:00

No, wood burners are not going to be banned in the UK. New regulations did come into effect in 2022 that require all new stoves to meet certain environmental standards. Thanks to the new Ecodesign regulations, all DEFRA approved log burners and stoves are now environmentally friendly and are suitable to use even in Smokeless zones, providing you burn seasoned wood or smokeless fuel (more on this below). This means you can enjoy the many benefits of a wood burning stove without causing any harm to the environment.

What can I burn?2024-08-13T18:59:35+01:00

Burn only seasoned timber with a moisture content of less than 20%. To ensure this allow cut wood to dry for 12 to 18 months. DO NOT BURN construction timber, painted, impregnated / treated wood, manufactured board products or pallet wood. Choosing fuel: All types of wood can be used as fuel in a log burner or multifuel stove. Different types of wood have different densities: the greater the density of the wood the greater the energy value. Oak, beech and birch have the highest value. If wood is too wet, it will be difficult to light, struggle to burn, give very little heat output and tar up the flue. This could lead to a chimney fire, so it is important to burn sufficiently dried firewood.

Multifuel stoves can also burn anthracite or manufactured briquette smokeless fuels listed as suitable for use with closed heating appliances. Do not burn bituminous coal, ‘petro-coke’ or other petroleum-based fuels.

How should I store my logs?2024-08-13T18:59:21+01:00

To ensure thoroughly dry wood, store under a roof with plenty of room for air circulation. Do not cover completely, leave a gap for air to pass over the wood and do not seal. Bring wood intended for use inside and store for a few days prior to burning to ensure that the moisture has been sufficiently decreased. Do not store logs near to the stove.

What is the difference between a log burner and multifuel stove?2024-08-13T18:59:12+01:00

Multifuel stoves have a riddling grate on the base that has air gaps that can be shut off or opened, the ash falls to an ash pan below that can be removed to empty.   Logs should be burnt on a bed of ash; this will help them burn efficiently. Smokeless fuel can be purchased from most garages / garden centres.   Smokeless fuel burns slower and hotter.

Log burner – logs burn better from the top so the base of the log burner is normally flat with no holes. You’ll need to use a shovel and brush to clear out the base.

Do I need a flexible liner fitted to my chimney?2024-08-13T18:58:56+01:00

We, other installers and stove manufacturers recommend having a flexible flue liner installed for most stove installations for various reasons including efficiency – by closing the flue size down, safety – to ensure the fumes go out through the chimney pot not into yours or your neighbour’s property for the lifetime of the stove, maintenance – sweeping is through the stove and the liner will ensure there are no issues, peace of mind that your stove will work safely and efficiently for many, many years to come.

Exceptions – New build properties with a clay pot lined system will not need a flexible flue liner, just a cowl fitted to the chimney pot.

What grade of liner should I have?2024-08-13T18:58:36+01:00

We recommend 316 grade chimney liner for stoves that will be used for burning seasoned wood only.   904 grade chimney liner is for stoves burning a mix of seasoned wood and smokeless coal or smokeless coal on its own or if you intend to use the stove for long periods of time and or frequently.

Where can I find the serial number of my stove?2024-08-13T18:58:25+01:00

Where can I find the serial number of my stove?

Gas Fires

How often should you have a gas fire serviced?2024-08-13T19:00:08+01:00

Most manufacturers require the fire to be serviced by a Gas Safe Registered engineer on an annual basis to ensure the warranty is valid. Following the warranty expiring we still recommend any gas appliance is serviced and safety checked annually. This will prolong the life of your appliance and ensure it is safe to use.

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